Terms of Sale

These terms apply to every order placed with Heavenly Plants, a business registered in the UAE. By placing an order you agree to them. We've kept them plain - if anything's unclear, just ask.

Placing an order

When you check out, you're making an offer to buy. Your order is confirmed once we accept it and, for Cash on Delivery, once we've verified it with you. We may decline or cancel an order - for example if an item is out of stock, an address is outside our delivery zones, a price was clearly wrong, or an order looks fraudulent. If you've already paid for something we can't fulfil, we'll refund it.

Pricing & VAT

All prices are shown in UAE Dirhams (AED) and are inclusive of 5% VAT where applicable. The price you see is the price you pay for the item - no hidden tax is added afterwards. Your VAT-inclusive total, any delivery fee, and the grand total are all shown at checkout before you confirm. Prices and promotions can change, but the price confirmed on your order is the price that applies to it.

Plants are natural products: size, leaf count, and exact shade can vary from the photos, and each one is unique. We pick healthy, representative plants but can't guarantee an identical match to a single image.

Payment

Orders can be paid by card at checkout or by cash on delivery. Card payments are processed by our payment provider; we do not store card numbers and never request them by WhatsApp, email or at the door. Cash on delivery is taken in two parts: a 50% advance, paid on a secure card link we send you on WhatsApp after you order, and the remaining 50% in cash to the driver on delivery. Until the advance is received the order is placed but not reserved. Cash on delivery is available on every order. The minimum order value is AED 300, and prices shown include VAT. Buy-now-pay-later options will appear at checkout if and when they go live.

Delivery

Delivery is included on every order we accept — there is no per-emirate fee and no express surcharge above the AED 300 minimum order. Timing depends on your emirate, and the Northern Emirates are limited to hardy plants and hardgoods. Full details are in our shipping policy. Delivery windows are estimates and can be affected by weather, traffic, and peak periods. Risk passes to you on delivery; please make sure someone can receive the plants so they aren't left in the heat.

Guarantee, returns & refunds

Our alive-on-arrival guarantee covers plants that arrive damaged or unhealthy - send a photo within 24 hours for a free replacement, with no return needed. Our 14-day settle-in promise covers a plant that is still struggling within 14 days of delivery where the supplied care card has been followed: we replace it once per order, free, and it does not cover neglect, absent drainage, repotting inside the first month or pests brought in from other plants. Separately, any item can be returned within 15 days of delivery, for any reason, in new or slightly used condition: return shipping is free, change-of-mind returns carry a 10% restocking fee, and refunds are processed within 5 days of us receiving the item. Exchanges are accepted. COD refunds are issued by UAE bank transfer or store credit. The full detail, including how refunds are processed, is in our returns & replacements policy, which forms part of these terms.

Plant care & liability

Care guidance we provide is offered in good faith to help your plants thrive in UAE conditions, but every home is different and we can't guarantee results once a plant is in your care. Some plants are toxic if eaten by people or pets; check the product page and keep plants out of reach where needed. To the extent permitted by UAE law, our liability for any order is limited to the amount you paid for it.

Privacy & governing law

We handle your data as described in our privacy policy. These terms are governed by the laws of the United Arab Emirates, and any dispute is subject to the jurisdiction of the UAE courts.

Questions before you order? Message us on WhatsApp.