Terms of Sale

These terms apply to every order placed with Heavenly Plants, a business registered in the UAE. By placing an order you agree to them. We've kept them plain - if anything's unclear, just ask.

Placing an order

When you check out, you're making an offer to buy. Your order is confirmed once we accept it and, for Cash on Delivery, once we've verified it with you. We may decline or cancel an order - for example if an item is out of stock, an address is outside our delivery zones, a price was clearly wrong, or an order looks fraudulent. If you've already paid for something we can't fulfil, we'll refund it.

Pricing & VAT

All prices are shown in UAE Dirhams (AED) and are inclusive of 5% VAT where applicable. The price you see is the price you pay for the item - no hidden tax is added afterwards. Your VAT-inclusive total, any delivery fee, and the grand total are all shown at checkout before you confirm. Prices and promotions can change, but the price confirmed on your order is the price that applies to it.

Plants are natural products: size, leaf count, and exact shade can vary from the photos, and each one is unique. We pick healthy, representative plants but can't guarantee an identical match to a single image.

Payment & Cash on Delivery

We currently accept Cash on Delivery (COD) across the UAE; card, Tabby, and Tamara are being added and appear at checkout as they go live. For COD, please have the exact amount ready, as drivers carry limited change. In the Northern Emirates, COD is available only on orders over AED 150. We may ask you to confirm an order before dispatch, and repeated refusals at the door may mean future orders require prepayment.

Delivery

Delivery is charged by emirate (from AED 15) and free on orders over AED 199. Timing depends on your emirate, and the Northern Emirates are limited to hardy plants and hardgoods. Full details are in our shipping policy. Delivery windows are estimates and can be affected by weather, traffic, and peak periods. Risk passes to you on delivery; please make sure someone can receive the plants so they aren't left in the heat.

Guarantee, returns & refunds

Our alive-on-arrival guarantee covers plants that arrive damaged or unhealthy - send a photo within 24 hours for a free replacement. Live plants aren't eligible for change-of-mind returns, while unused hardgoods can be returned within 7 days. COD refunds are issued by UAE bank transfer or store credit. The full detail, including how refunds are processed, is in our returns & replacements policy, which forms part of these terms.

Plant care & liability

Care guidance we provide is offered in good faith to help your plants thrive in UAE conditions, but every home is different and we can't guarantee results once a plant is in your care. Some plants are toxic if eaten by people or pets; check the product page and keep plants out of reach where needed. To the extent permitted by UAE law, our liability for any order is limited to the amount you paid for it.

Privacy & governing law

We handle your data as described in our privacy policy. These terms are governed by the laws of the United Arab Emirates, and any dispute is subject to the jurisdiction of the UAE courts.

Questions before you order? Message us on WhatsApp.