Free same-day Dubai delivery over AED 199 · Cash on delivery across the UAE
Heavenly Plants

Privacy Policy

Heavenly Plants (“we,” “us”) is a UAE-based plant retailer. We respect your privacy and handle your personal data in line with the UAE's Personal Data Protection Law (Federal Decree-Law No. 45 of 2021, the “PDPL”). This policy explains what we collect, why, and the choices you have.

What we collect

  • Order details - your name, delivery address, phone number, email, and what you ordered.
  • Communications - messages you send us on WhatsApp, email, or our forms, including alive-on-arrival photos and care questions.
  • Payment status - for Cash on Delivery we record whether an order was paid; we do not store card numbers. Card, Tabby, and Tamara payments are processed by the provider, not stored by us.
  • Site usage - basic analytics and cookies that help the website work and tell us which plants people love.

How we use your data

We use your data to process and deliver orders, confirm Cash on Delivery, handle returns and replacements, answer your questions, send order and care updates, and - only if you opt in - share plant tips and offers. We use WhatsApp and email as our main ways to reach you about an order; you can ask us to switch to email-only at any time.

WhatsApp & email

When you message us or place an order, we use your phone number to contact you on WhatsApp about delivery, COD confirmation, and care follow-ups. WhatsApp is operated by Meta under its own privacy terms. Marketing messages (newsletters, drops, offers) are only sent if you opt in, and every marketing message includes a way to unsubscribe. Transactional messages about an order you placed are sent regardless, as they're part of fulfilling your purchase.

Who we share it with

We share the minimum necessary with delivery couriers (to bring your plants to you), payment providers (to take payment), and the technology services that run our store and messaging. We do not sell your personal data. Where a provider processes data outside the UAE, we take reasonable steps to ensure it's protected to a comparable standard, as required by the PDPL.

How long we keep it

We keep order records for as long as needed to fulfil your order and to meet UAE tax and accounting obligations (generally up to 5 years). Marketing contact details are kept until you unsubscribe or ask us to delete them. Support messages are kept only as long as useful to help you.

Your rights

Under the PDPL you can ask to access, correct, or delete your personal data, withdraw consent to marketing, or object to certain uses. To make a request, message us on WhatsApp or email and we'll respond within a reasonable time. There's no charge for a normal request.

Cookies & analytics

Our site uses essential cookies to run the cart and checkout, plus analytics to understand traffic. You can control cookies through your browser settings; blocking essential cookies may stop checkout from working.

Contact us

Questions about your data or this policy? Message us on WhatsApp and we'll help. We may update this policy from time to time; the latest version always lives on this page.