Shipping & Delivery
We deliver living things, so timing and temperature matter more here than for most parcels. Below is exactly how, when, and where we ship across the UAE - and what we do to make sure your plants arrive happy.
Yes. Heavenly Plants offers same or next-day delivery across Dubai on our full catalogue. Abu Dhabi and Sharjah receive next-day delivery; the Northern Emirates get hardy plants and hardgoods within 48 hours. Every plant ships with our alive-on-arrival guarantee. Cash on delivery is available on every order, as a 50% advance on a WhatsApp card link plus 50% cash at the door.
Delivery zones & timing
We ship to every emirate, but live plants are fragile in transit, so our speed and catalogue change with the distance from our Dubai hub:
- Dubai - same-day on orders placed before 1pm, otherwise next-day. Our full catalogue, including delicate indoor plants, is available.
- Abu Dhabi & Sharjah - next-day delivery on the full catalogue.
- Ajman, Umm Al Quwain, Ras Al Khaimah & Fujairah (Northern Emirates) - delivery within 48 hours. To protect plants over the longer journey, this zone is limited to hardy plants (such as snake plants, ZZ plants and cacti) plus hardgoods like planters, soil, tools and gifting add-ons.
Cut-off times and same-day eligibility can shift during heatwaves, sandstorms and the Eid / National Day periods. If a delay affects your order we'll message you on WhatsApp before it ships.
Delivery fees & free delivery
Delivery is included on every order across our UAE delivery zones. The minimum order value is AED 300. Your exact total is shown at checkout before you confirm. For delivery details by emirate, see how much plant delivery costs in Dubai and the UAE.
Payment
You can pay by card at checkout, or choose cash on delivery. Cash on delivery is split: a 50% advance, paid on a secure card link we send you on WhatsApp once your order is placed, and the remaining 50% in cash to the driver on delivery. The advance is what lets us offer cash at all — a refused delivery means a live plant has spent a day in a hot van and usually cannot be resold. Cash on delivery is available on every order, whatever its size. The minimum order value is AED 300. We never ask for card details over WhatsApp, by email or at the door - payment happens only on our own checkout or pay page.
Insulated packaging
A 45°C car boot can cook a plant in under an hour. Every order travels in insulated, shock-padded packaging with the root ball secured so soil doesn't spill and stems don't snap. Pots and fragile items are wrapped separately. During peak summer we schedule deliveries to avoid the hottest part of the afternoon wherever the route allows.
Alive-on-arrival guarantee
Every plant is inspected before it leaves us and is covered by our alive-on-arrival guarantee. If a plant arrives damaged or in poor health, send us a photo on WhatsApp within 24hours of delivery and we'll arrange a free replacement - no forms, no fuss. Full details are in our returns & replacements policy.
Receiving your order
Please make sure someone is available to receive the plants at the delivery window we confirm - leaving them in a hot lobby or doorway risks heat stress that the guarantee can't cover. If you need to reschedule, message us as early as you can and we'll do our best to move it.
Questions about delivery to your area? Message us on WhatsApp and we'll confirm before you order.